---
title: "Documentation and training"
url: "https://books.sorryapp.com/2/incident-communication-101/47/documentation-and-training"
---

# Documentation and training

Incident roles should be well-documented, and training should be conducted to ensure everyone is clear about their roles and responsibilities before an incident occurs. Here are some tips:

**Include incident training in new-hire onboarding:** This instills the importance of incident management from day one.

**Document roles and responsibilities:** Write a short description of each role and store it in your company wiki or anywhere accessible to all team members.

**Conduct regular fire drills or mock incidents:** Run through mock incidents regularly so everyone can get a refresher of what’s expected of them.