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Incident communication 101

  • About this eBook
  • 1. The history of incident communication
  • Watchtowers and fire signals
  • Incident Command System (ICS)
  • National Incident Management System
  • Incident communication today
  • Pioneers of modern incident management
  • 2. Preparing for incident communication
  • Defining an incident
  • Define communication channels
  • 3. Incident roles and responsibilities
  • Common roles
  • Documentation and training
  • 4. Incident communication channels
  • Common incident communication channels
  • Internal & External communication
  • 5. Incident communication best practices
  • Incident communication tips
  • 6. After the incident
  • Conduct a post-incident review
  • Moving forward with confidence:
  • About Sorry™
  • Sources
    • Next: Defining an incident