Documentation and training #

Incident roles should be well-documented, and training should be conducted to ensure everyone is clear about their roles and responsibilities before an incident occurs. Here are some tips:

Include incident training in new-hire onboarding: This instills the importance of incident management from day one.

Document roles and responsibilities: Write a short description of each role and store it in your company wiki or anywhere accessible to all team members.

Conduct regular fire drills or mock incidents: Run through mock incidents regularly so everyone can get a refresher of what’s expected of them.