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5. Incident communication best practices

Incident communication 101

About this eBook

1. The history of incident communication

Watchtowers and fire signals

Incident Command System (ICS)

National Incident Management System

Incident communication today

Pioneers of modern incident management

2. Preparing for incident communication

Defining an incident

Define communication channels

3. Incident roles and responsibilities

Documentation and training

4. Incident communication channels

Common incident communication channels

Internal & External communication

5. Incident communication best practices

Incident communication tips

6. After the incident

Conduct a post-incident review

Moving forward with confidence:

Next: Incident communication tips